Guest Experience Team Lead - PT

SCOTT FAMILY AMAZEUM•Bentonville, AR

5d•$14 - $14•Onsite

About The Position

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow. The Amazeum exists to spark and nurture the curious and creative spirit in all of us. Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play. The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR. Reporting to the Guest Experience Manager, the Guest Experience Team Lead (GETL) is an energetic, collaborative professional with strong communication skills, with a passion for providing playful learning experiences for children and families that inspire curiosity, creativity, and community. The Guest Experience Team Lead assists in ensuring an overall exceptional guest experience through high-quality daily operations and team excellence in the delivery of guest experiences. The GETL helps implement the Amazeum’s mission and intended impact throughout the exhibit hall. The Guest Experience Team Lead’s primary functions are to serve as shift lead, act as a liaison between Play Facilitators and the next level of leadership, and assist in the development of pop ups, zinglits, and other value-added guest experiences. Additionally, this role provides support for department, event, and organizational communications and best practices, ensuring information is effectively communicated to the Play Facilitator team through appropriate methods.

Requirements

High school diploma or equivalent
6+ mos. experience in a leadership, supervisory, or mentorship role (professional, volunteer, academic, church, etc.)
1+ year experience working with children and families
Proficient in the use of Google Workspace and Microsoft Office applications including Gmail, Docs/Word, Sheets/Excel, and Slides/PowerPoint
Demonstrated ability to manage time effectively, problem solve under pressure, and adapt to changing environments.
Strong communication skills (verbal, written)
Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States
Complete and pass a background check
Have reliable personal transportation

Nice To Haves

Associate’s OR BS/BA/AA in Education, Play Therapy, Science, Art, Theater, Museum Studies, or related field
1+ year experience managing employees and/or volunteers (directing, coaching, collaborating, empowering)
1+ year within informal education setting
Bilingual
Demonstrated success in guest engagement and customer service through strong written and verbal communication skills with emphasis on interacting with diverse audiences.
Passionate and committed to the impact play, inquiry, and hands-on exploration can have on learners
Ability and willingness to support the development of team through constructive coaching methods
Proven ability to work independently as well as within a team environment
Understand the subtleties of non-verbal cues and the ability to respond to guests appropriately
Demonstrate curiosity and passion for learning through a whimsical spirit of play
Commitment to the Amazeum’s mission and educational approach

Responsibilities

Serve as "Shift Lead"
Develop daily shift schedules to ensure a vibrant guest experience in the exhibit hall, incorporating interactive activities, exhibit facilitation, breaks, and operational duties.
Provide hands-on leadership throughout the exhibit hall, modeling engagement, proactive guest interactions, and adaptability in a fast-paced environment.
Act as the first point of contact for team members, offering in-the-moment coaching, feedback, and encouragement to foster a confident and capable team.
Respond to first aid, safety issues, and guest concerns as needed, using sound judgment and problem-solving skills to address situations appropriately.
Work in partnership with the Guest Services Team Lead to implement emergency protocols, including weather-related and guest safety procedures.
Facilitate team huddles, End of the Day parades, and daily wrap-ups to ensure effective communication and team alignment.
Support the Guest Experience Manager in coaching Play Facilitators, providing constructive feedback, and reinforcing best practices for guest engagement.
Foster a positive and inclusive team culture by recognizing contributions, encouraging professional growth, and modeling Amazeum values.
Assist in the onboarding and training of new Play Facilitators, reinforcing expectations and standards for guest engagement and exhibit facilitation.
Actively participate in team meetings, helping assess team performance and strategize ways to enhance the guest experience.
Develop and execute engaging guest interactions, including pop-ups, zinglits, and other value-added experiences that enhance learning through play.
Collaborate with the Guest Experience team to create strategies for guest engagement, public programs, and special events both onsite and in the community.
Demonstrate situational awareness by recognizing guest needs and making quick, thoughtful decisions that enhance visitor satisfaction.
Advocate for and communicate the Amazeum’s mission, programs, and policies to guests and team members alike.
The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.