Guest Experience Shift Lead

LEGOLAND Discovery Centre • Grapevine, TX

7d • $18 • Onsite

About The Position

This role is for a Guest Experience Shift Lead at the LEGOLAND Discovery Center Philadelphia. The position involves creating and playing together to spark the imaginations of children and LEGO® fans of all ages. The ideal candidate will be passionate about entertaining children and families and possess a fun, outgoing, and confident leadership style. The LEGO Group is committed to diversity, inclusion, and children's rights, and candidates may be subject to background screening.

Requirements

• High school diploma or GED required
• Proven customer service and guest interaction skills
• Passion for entertaining children and families
• Ability to train, coach, and develop others effectively
• Fun, outgoing, and confident leadership style
• Strong communication and motivational skills
• Commitment to delivering top-tier guest experiences

Nice To Haves

• Experience in attractions, entertainment, or service-based roles preferred

Responsibilities

• Act as Supervisor on Duty, keeping Admissions running smoothly
• Assign, support, and motivate front-line teams to be truly guest-obsessed
• Manage queues and guest flow safely and efficiently during peak times
• Champion health, safety, and compliance across all departments
• Resolve guest issues quickly by coordinating with the right teams
• Train and develop Hosts (ride safety, food safety, retail standards & more)
• Coach performance, empower guest recovery, and elevate service standards

Benefits

• The LEGO Group is highly committed to equal employment opportunity and equal pay
• Child Safeguarding Background Screening

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED