Guest Experience Supervisor

LEGOLAND Discovery Centre • Columbus, OH

1d • Onsite

About The Position

Lead the fun, inspire the team, and help create unforgettable guest experiences every day. As a Guest Experience Supervisor, you’ll play a key role in leading day-to-day operations while creating a safe, welcoming, and engaging environment for guests and team members alike. This is a hands-on leadership role where you’ll coach, support, and work alongside the team to deliver exceptional service and smooth operations. You’ll lead from the floor, provide real-time coaching, and help keep the attraction running seamlessly—while creating memorable moments for families and children every day. The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role. This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Requirements

• High school diploma or GED required
• 2+ years of supervisory experience in a guest-facing environment preferred
• Strong leadership, communication, coaching, and problem-solving skills
• Ability to motivate, develop, and support a team while delivering excellent guest experiences
• Comfortable multitasking and maintaining service standards in a fast-paced, high-energy environment
• Collaborative leadership style with a willingness to jump in and support operations wherever needed

Nice To Haves

• Experience in attractions, hospitality, retail, entertainment, tourism, family entertainment, food & beverage, or other high-volume guest service environments is a plus

Responsibilities

• Lead daily guest-facing operations and help ensure an exceptional guest experience
• Coach, motivate, and support team members through real-time feedback and hands-on leadership
• Work shoulder-to-shoulder with the team on the floor, leading by example in a fast-paced environment
• Support scheduling, team engagement, training, and daily operational needs
• Promote a strong culture of safety and ensure policies and procedures are followed
• Deliver team briefings and maintain clear communication across shifts
• Maintain high standards of guest service, presentation, cleanliness, safety, and operational excellence
• Learn all areas of the attraction, including rides, guest experiences, and operational procedures
• Step into Duty Manager responsibilities on designated shifts, helping oversee the attraction and support teams across the business

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy LEGOLAND Discovery Center attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED