Guest Experience Supervisor, Banff Gondola

Pursuit Collection•Banff, AB

1d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time regular role. No Staff Accommodations Available.

Requirements

Proven leadership skills and a passion for coaching and developing employee skills
Strong guest focus providing friendly, professional, and efficient hospitality
Effective problem solving and critical thinking skills
Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
Ability to thrive and lead in a fast-paced environment
Attention to detail, effective communication and listening skills with local and international guests and staff
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Passion for employees and guest safety
Excellent organizational and multi-tasking skills
Proficiency in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset

Nice To Haves

Second language skills considered a strong asset
Solid knowledge of the products and services available in Banff and its surroundings

Responsibilities

Create and support an engaging, memorable guest experience across all Guest Experience touchpoints
Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations
Train new team members and provide ongoing feedback, performance coaching, and development support
Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving
Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically
Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally
Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas
Support financial performance by managing labor within planned targets
Perform Guest Experience Agent and Facilities Attendant duties as operationally required
Actively participate in committees and contribute to continuous improvement initiatives
Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals
Actively participate in committees