Guest Experience Supervisor (FT)

Dash In • Concord, NC

19h • Onsite

About The Position

Join the Dash In Team as a Front of House Guest Experience Supervisor. Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!

Requirements

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Must be eligible to work in the US (Wills Group participates in E-Verify)
• Must be 18 years of age or older
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.

Nice To Haves

• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Benefits

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED