Guest Experience Supervisor

Marriott•Albuquerque, NM

10h•Onsite

About The Position

This position is for a Guest Experience Supervisor responsible for overseeing guest check-in and payment processes, ensuring accurate account setup, and managing daily reports and financial transactions. The role involves significant guest interaction, including providing information, accommodating requests, and ensuring service quality. A key aspect of this role is also to assist management in training, coaching, and motivating employees, serving as a role model, and fostering positive team relationships. The supervisor is expected to uphold company policies, maintain confidentiality, and protect company assets. The role requires physical activity such as standing, sitting, or walking for extended periods and handling objects up to 10 pounds. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of their associates are valued and celebrated, committed to non-discrimination on any protected basis. Le Méridien, part of Marriott International, is inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. They seek curious and creative people who appreciate connecting with like-minded guests and have a deep desire to create memorable experiences.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees.
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.
Enter and locate information using computers/POS systems.
Perform other reasonable job duties as requested by Supervisors.