Guest Experience Supervisor

Four Seasons • Baltimore, MD

3d • $24

About The Position

To ensure that the hotel guests’ expectations are fulfilled and to personalize the guest stay pre- and post- arrival and during the guest stay. Plays an active role in hotel wide guest recognition. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Supervises the day to day running of the guest experience program from all aspects. Performs pre-arrival tasks to ensure complete satisfaction upon arrival and throughout stay. Coordinates with Front Office, Reservations, Housekeeping and Food & Beverage team as needed to synchronize service between departments, and fulfill all guest requests.

Requirements

• Work authorization in the United States required.

Responsibilities

• Ensure that the hotel guests’ expectations are fulfilled
• Personalize the guest stay pre- and post- arrival and during the guest stay
• Play an active role in hotel wide guest recognition
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
• Supervise the day to day running of the guest experience program from all aspects
• Perform pre-arrival tasks to ensure complete satisfaction upon arrival and throughout stay
• Coordinate with Front Office, Reservations, Housekeeping and Food & Beverage team as needed to synchronize service between departments, and fulfill all guest requests

Benefits

• Medical, vision and dental insurance
• Complimentary life insurance
• Short-term disability insurance
• Paid time off and holiday
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees