Guest Experience Supervisor
About The Position
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is a Great Place to Work Certified™ company and recognized as one of Fortune’s Best Workplaces in Retail™. We’re looking for a Guest Experience Supervisor to help lead our team and deliver exceptional service every day. Your Role in Creating Remarkable Experiences Partner with the Guest Experience Manager and Store Manager to recruit, train, and develop a high-performing team of retail associates Oversee front-of-house operations, ensuring your team has the tools and support needed to deliver outstanding guest experiences Engage with guests proactively, addressing questions and resolving concerns quickly and professionally Support associates in meeting guest needs efficiently while maintaining a seamless, “no wait” experience Monitor customer flow and open additional registers as needed to ensure smooth service Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence Communicate effectively with leadership regarding inventory, ordering, and operational needs Execute additional responsibilities as assigned by store leadership
Requirements
- Minimum of 1 year of supervisory or management experience in retail or customer service
- High School Diploma or GED required
- Strong multitasking and problem-solving skills in a fast-paced environment
- Comfortable using technology, including POS systems
- Passion for delivering exceptional guest experiences with strong interpersonal skills
Nice To Haves
- ServSafe Certification (preferred)
Responsibilities
- Partner with the Guest Experience Manager and Store Manager to recruit, train, and develop a high-performing team of retail associates
- Oversee front-of-house operations, ensuring your team has the tools and support needed to deliver outstanding guest experiences
- Engage with guests proactively, addressing questions and resolving concerns quickly and professionally
- Support associates in meeting guest needs efficiently while maintaining a seamless, “no wait” experience
- Monitor customer flow and open additional registers as needed to ensure smooth service
- Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence
- Communicate effectively with leadership regarding inventory, ordering, and operational needs
- Execute additional responsibilities as assigned by store leadership
Benefits
- Paid Time Off: Vacation, sick leave, personal days, and paid holidays
- Community Engagement: 2 paid volunteer days annually
- Parental Leave: Paid leave to support growing families
- Education & Development: Tuition reimbursement and professional development programs
- Financial Well-being: 401(k) with employer match and financial planning resources
- Healthcare: Competitive medical, dental, and vision plans, plus HSA options
- Insurance Coverage: Life insurance, disability coverage, and pet insurance
- Career Growth: Advancement opportunities across the Mid-Atlantic region
- Employee Discounts: Savings on coffee, fountain beverages, fresh food, and car wash memberships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
