Guest Experience Supervisor

Landry's, LLC.•Houston, TX

5d•Onsite

About The Position

The Post Oak Hotel is seeking a Guests Experience Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Experience Supervisor will be responsible for monitoring all areas and operations of the Club Lounge to ensure adherence to proper standards and compliance with Forbes Five-Star service requirements.

Requirements

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
2-4 years of Rooms or Food & Beverage experience
Excellent computer and word processing skills preferred
Experience in catering, events or food and beverage a plus
Previous hotel experience, luxury or Forbes experience preferred
Ability to work flexible schedules, including nights, weekends and holidays is required.

Responsibilities

Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel daily events
Manage service execution to ensure Five-Star level service
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Resolves all guest problems and complaints
Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic
Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods
Establishes and maintains open, collaborative relationships with colleagues
Maintain Club Lounge during peak times
Operate all aspects of the Club Lounge computer system, including software maintenance, report generation analysis and simple programming