Guest Experience Specialist

SVG Motors - Beavercreek • Beavercreek, OH

1d • $41,600 - $65,000 • Onsite

About The Position

This role is a combination of detail management, lot attendant duties, and greeting, with an emphasis on creating a positive and memorable customer experience. The Guest Experience Specialist is the last impression made on customers who buy a vehicle and the first impression for guests walking in. SVG Motors prioritizes a no-pressure, efficient car-buying process with a focus on treating every person with importance. This position is crucial in maintaining the company's reputation for exceptional customer service.

Requirements

• Valid driver's license with a clean driving record.
• Willingness to execute the SVG Phoenix Process and Delivery Checklist exactly as designed.
• Warm, confident, and genuinely comfortable with people.
• Detail-oriented with a focus on quality control.
• Takes ownership and addresses issues proactively.
• Background in hospitality, customer service, automotive, or any guest-facing role is a strong fit.
• The right attitude matters more than industry knowledge.

Nice To Haves

• Automotive experience is welcome but not required.

Responsibilities

• Welcome every guest with intention, not a script, and share the SVG story.
• Ensure guests do not wait alone or feel ignored when Sales Professionals are busy, and make sure they understand SVG's unique approach.
• Offer refreshments, escort guests, and make waiting times feel effortless.
• Create an experience that encourages customer referrals.
• Ensure every guest feels like the most important person, regardless of purchase.
• Assist in vehicle deliveries by conducting a complete vehicle orientation using the SVG Delivery Checklist, including exterior, interior, technology, safety, and protection products.
• Connect customer phones via Bluetooth, guide them through connected services, and ensure they understand how to use purchased features.
• Obtain signed customer confirmation of vehicle condition and delivery completion.
• Present the Google review QR code at every delivery.
• Conduct a full pre-delivery inspection on every sold unit to ensure quality control before customer delivery.
• Drive used vehicles before and after service appointments, documenting condition.
• Complete the Lot Ready Inspection on every vehicle before it is available for sale.
• Flag condition changes, damage, or missing items on vehicles.
• Perform daily lot walks to ensure vehicles are straight, clean, properly staged, and have posted prices.
• Maintain inventory of detailing supplies and organization of the recon bay.
• Coordinate vehicle readiness timelines with Sales and Service departments.

Benefits

• Base salary: $800/week ($41,600/year)
• Monthly performance bonus tied to guest delivery ratings and vehicle return rate
• $20 per 5-star delivery rating
• $10 per 4-star delivery rating
• $20 per vehicle with no condition return within 30 days
• Potential to earn $55,000–$65,000+ annually with full bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed