Guest Experience Specialist - Temporary Position

Columbia Hospitality•Snoqualmie, WA

2d•Hybrid

About The Position

This is a temporary position anticipated to begin June 2026 and continue through August 22, 2026. The end date may be modified based on business levels and operational needs. The role involves responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. The specialist will utilize sales and suggestive selling techniques to drive occupancy and revenue increases. Reservationists also support the Front Office Team and Sales & Marketing Team with group bookings, VIP reservations and more.

Requirements

Minimum 1 year customer service experience preferred
Previous PBX/Multi-line phone experience in hospitality strongly preferred
Strong verbal & written communication skills required
Native American / Alaskan Native preference applies under applicable TERO requirements

Responsibilities

Operates the PBX equipment by answering incoming calls, assisting outgoing calls, responding to emails and chat inquiries from guests
Assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
Maintains confidentiality of all guest information and pertinent hotel data.
Keeps accurate and complete records of reservations, messages and other required information.
Assists fellow Front Office, Spa & Dining team members when possible and appropriate.
Work a rotating schedule based on business needs with hybrid capability
Washington state residency required with ability to work on property weekly