Part-time Guest Experience-Site Artisan (4 Month Contract)

Groupe Nordik•Whitby, ON

21h•Onsite

About The Position

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home. We have a current opening for a Guest Experience, Site Artisan. It takes a village, join us. When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans. What we stand for Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

Requirements

High school diploma or GED
Minimum One (1) year of Customer Service experience – ideally in the hospitality/tourism sector
Possess a valid First Aid & CPR and AED certification, and experience in practical application
Be in good physical condition: ability to work in hot and/or cold outdoor environment for extended periods of time
Ability to work on your feet for long periods of time, ability to lift up to 30lbs (13.5kg)
Good interpersonal and verbal and written communication skills
Positive attitude, resourceful, ability to be discreet, and calm under pressure
Demonstrate good judgement, common sense and decision-making ability; particularly when dealing with emergencies or other incidents
Ability to meticulously maintain good records
Ability to develop strong relationships throughout the organization, creating a sense of trust and support
Excellent observation skills

Responsibilities

Interact and assist guests to ensure the customer experience is impeccable by responding to inquiries and participate in service recovery when necessary
Proactively identify ways to exceed guests’ experiences
Maintain guest experience and village setup by ensuring company standards are being met throughout the village
Respond to inquiries regarding services and facilities and process various payment methods
Work alongside other departments to ensure a seamless overall guest experience
Maintain general cleanliness in all outdoor areas of the village as well as saunas and Kalla
Participates in the opening and closing activities of the site
Act as the primary first responder for medical calls for employees, guests, and contractors, and assisting in other emergency procedures
Manage outdoor live fires to brand standards
Assist in maintaining health and safety standards by identifying hazards and collaborating with other teams to rectify
Educate guests on sauna culture, Village Code, and other policies related to public health standards
Complete all required reports including shift and incident reports, while maintaining confidentiality of all documentation
Perform other related duties as assigned