Guest Experience Shift Lead
About The Position
Lead the Fun at LEGOLAND® Discovery Center! At LEGOLAND® Discovery Center, every day is an opportunity to spark imagination, inspire creativity, and create unforgettable memories for children and their families. We're looking for an energetic, enthusiastic, and guest-focused Guest Experience Shift Lead to help lead our team in delivering playful, safe, and extraordinary experiences throughout the attraction. If you're a natural leader who enjoys working with people, thrives in a fast-paced environment, and isn't afraid to be a little silly, this could be the perfect opportunity for you! As a Guest Experience Shift Lead, you'll play a key role in the daily operation of the attraction by supporting our front-line teams, creating magical guest experiences, and ensuring every visit is filled with fun.
Requirements
- High School Diploma or GED.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, guest-focused environment.
- Basic computer skills and experience using standard office software.
- Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
- Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.
- Previous leadership, trainer, or shift lead experience.
- Experience coaching or mentoring team members.
- Knowledge of attraction operations or family entertainment venues.
Nice To Haves
- Enthusiastic, dependable, and passionate about creating magical experiences for families.
- Guest-obsessed and passionate about creating memorable experiences.
- A positive leader who motivates and inspires others.
- Comfortable making decisions and leading operations in a fast-paced environment.
- Organized, adaptable, and able to manage multiple priorities.
- A strong communicator who enjoys working collaboratively with both guests and teammates.
Responsibilities
- Create a welcoming, engaging, and memorable experience for every guest.
- Lead by example with a positive attitude, enthusiasm, and a genuine passion for guest service.
- Work alongside the team in guest-facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
- Help create a fun, playful atmosphere where smiles are contagious and every guest feels like a VIP.
- Serve as the Attraction Duty Manager one or more days each week, helping oversee daily operations.
- Delegate daily assignments and support team members throughout the day.
- Monitor attraction operations to ensure a safe, clean, and organized environment.
- Respond to guest questions and concerns with professionalism, empathy, and a solutions-focused mindset.
- Help manage guest flow to provide the best possible experience while maintaining safety standards.
- Train, coach, and support Guest Experience Hosts across all primary operational areas.
- Help new team members build confidence and deliver service worthy of the LEGO® brand.
- Maintain training records and operational documentation.
- Provide ongoing coaching, recognition, and performance feedback to help team members grow and succeed.
- Foster a culture built on teamwork, creativity, accountability, and fun.
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
