Wondra Guest Experience Lead

Gateway Attractions • Schaumburg, IL

4d • Onsite

About The Position

At WONDRA, an attraction, the company is seeking an enthusiastic Guest Experience Shift Lead to ensure every visitor has an extraordinary and magical experience. This role involves greeting guests, guiding them through the attraction, and ensuring top-notch service. Every day offers an opportunity to create joy and wonder for guests of all ages. The company offers adventures, a passionate team focused on fun and teamwork, and a culture that celebrates individuality, encourages growth, and empowers employees.

Requirements

• High school diploma or GED
• Excellent communication and teamwork skills
• High energy, positive attitude, and a passion for guest service
• Able to adapt in a fast-paced, multitasking environment
• Comfortable using standard office tools and software
• Must be available to work flexible hours, including weekends, evenings & holidays
• Ability to lift up to 50 lbs and move around the attraction
• Work in a variety of indoor/outdoor environments
• Committed to safety for guests and team members alike
• May require local travel occasionally

Nice To Haves

• 6+ months experience in attractions, entertainment, or hospitality (preferred)
• Strong communication across diverse teams
• Collaborative mindset — we’re better together!
• Accountability and ownership of your responsibilities
• Adaptability — you can shift gears with a smile

Responsibilities

• Supervise and support the Guest Experience crew during daily operations
• Delegate tasks and monitor progress in real-time
• Motivate the team to be “guest obsessed”
• Ensure all guests receive world-class service and prompt support
• Uphold health & safety standards
• Manage guest flow and queues to optimize the experience
• Onboard and train Hosts across all guest-facing areas
• Maintain training records and help develop team members
• Act as Supervisor on Duty or assist in various roles when needed
• Handle guest feedback and escalate when necessary
• Participate in team audits, engagement activities, and improvement projects
• Provide feedback, coaching, and performance evaluations

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED