Guest Experience Scheduling Coordinator (Part-Time)

Hollywood Park Management Company, LLC.•Inglewood, CA

4d•$22 - $25•Onsite

About The Position

Hollywood Park is a nearly 300-acre sports and entertainment destination being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, featuring the 70,000-seat SoFi Stadium. It is the largest urban mixed-use mega development under construction in the Western United States, planned to include residences, a hotel, retail, office space, and public parks. SoFi Stadium hosts major sporting and entertainment events, and is adjacent to the American Airlines Plaza and the 6,000-seat YouTube Theater. Hollywood Park is committed to creating extraordinary experiences and celebrating its diverse community, with foundational principles of S.T.A.R.S. (Start with Care, Thrive as a Team, Anticipate Unspoken Needs, Resolve with Respect, Safety Always). As the Scheduling Coordinator (Part-time), you will provide frontline scheduling and administrative support for the Guest Experience (GX) department at SoFi Stadium and Hollywood Park, focusing on scheduling, timekeeping, administration, and employee communication to ensure events are properly covered. This role is key in resolving routine scheduling matters, maintaining schedules, and supporting event-day operations.

Requirements

High school diploma or equivalent.
1–3 years of experience in guest services, hospitality, or a customer-facing leadership role.
Strong presentation, communication, and interpersonal skills.
Excellent written and verbal communication skills.
Proficiency in Google Workspace and Microsoft Office.
Strong organization and time-management skills.
Ability to manage multiple tasks and work in an event-driven environment.
High Level of professionalism, discretion, and confidentiality.
Ability to work collaboratively within a team.
Basic understanding of California labor laws related to scheduling, overtime, and meal breaks.
Must be able to work flexible hours, including evenings, weekends, and holidays, based on event needs.

Nice To Haves

Experience in large venues such as stadiums, arenas, theme parks, or hospitality environments.
Previous experience in scheduling and timekeeping, ABI MasterMind and Paycor.
Bilingual or multilingual skills are a plus.

Responsibilities

Assist with event-day scheduling for SoFi Stadium and Hollywood Park, ensuring all zones are filled and operational needs are met before doors open.
Monitor GX scheduling email account and update management on staffing trends for upcoming events.
Maintain a constant presence throughout the stadium to conduct zone audits, verifying that staff are in position and aligned with the master schedule.
Manage the staff check-in and check-out process, including uniform inspections and station assignments.
Act as the primary point of contact for frontline staff to resolve immediate scheduling issues and inquiries, and technical login issues in real time.
Use ABI MasterMind to track employee availability, process time-off requests, and maintain accurate scheduling records.
Proactively monitor timekeeping to ensure all event-day staff strictly adhere to California meal-break and rest-period requirements.
Track and report staff attendance and punctuality in real-time, escalating gaps to the Guest Experience Scheduling Manager to maintain service standards.
Assist with post-event labor summaries to identify "bottleneck" areas, recommending staff reassignments to improve efficiency and optimize staff coverage for future events.