Guest Experience & Sales Professional - OTTAWA

Nuovo Photography • Ottawa, ON

7d • Onsite

About The Position

Nuovo Artistic Studios is seeking a passionate Guest Experience & Sales Professional for its Ottawa studio. This role is more than just sales; it's an opportunity to guide guests on a transformative journey, acting as the heart of the studio. The ideal candidate will be an empathetic presence, making every guest feel seen, heard, and valued. Responsibilities include building authentic connections, guiding the guest journey from start to finish, presenting and selling curated product offerings, and exceeding sales goals while prioritizing guest satisfaction. Collaboration with the studio team to ensure a flawless guest experience is also key.

Requirements

• Natural communicator with a warm, confident, and engaging presence
• Strong ability to build rapport quickly and make clients feel understood
• Positive, energetic, and able to maintain professionalism under pressure
• Actively listens, asks the right questions, and adapts their approach to each client
• Skilled in sales techniques, including discovery, pitching, objection handling, and closing
• Resilient and motivated by goals, challenges, and continuous improvement
• Strong understanding of payment methods and financing options
• Driven by results but guided by empathy, integrity, and respect for the customer
• Comfortable working with CRM tools and accurately completing invoices
• Highly adaptable and quick to learn new processes, technologies and tools
• Ability to work in a dynamic and fast-paced environment
• Availability to work weekends and evenings, in-person

Nice To Haves

• French is an asset
• French-English-Spanish (bilingual depending on city)

Responsibilities

• Build Authentic Connections: Welcome guests with genuine warmth, listening to their stories and understanding what brought them to Nuovo. Build a bond with each individual, making them feel comfortable, confident, and celebrated.
• Guide the Guest Journey: Serve as the primary guide for each guest's experience, managing their time in the studio and ensuring a seamless, high-end experience from the first interaction to the final photo selection.
• Present Artistry and Value: Confidently showcase and sell Nuovo’s curated product offerings, helping guests select the perfect way to preserve their memories. Connect with their emotions and vision, guiding them to meaningful purchases that feel like a natural extension of their experience.
• Exceed Expectations: Leverage emotional intelligence and sales expertise to consistently achieve and exceed sales goals, while always prioritizing the guest’s feelings and satisfaction. Present Nuovo’s curated product offerings with confidence and professionalism.
• Collaborate with Excellence: Partner with the close-knit studio team to ensure every element of the guest experience—from the photoshoot to product delivery—is executed flawlessly and reflects the Nuovo brand values.

Benefits

• Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge.
• Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
• Recognition and Support: A team that values your contributions and celebrates your success.
• Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed