Guest Experience & Sales Manager

European Wax Center•Bala-Cynwyd, PA

6d•$55,000 - $65,000•Onsite

About The Position

The Guest Experience & Sales Manager has full sales and operating responsibility for a European Wax Center owned by Artemis Wax. This sales leadership role focuses on package sales and guest retention. The manager leads and develops Sales & Guest Experience Associates and licensed Wax Specialists by observing performance, coaching in the moment, setting clear expectations, and following up consistently. The role calls for an open, supportive management style that builds a positive team environment. This is a salaried exempt position requiring at least 40 hours worked in the center each week, excluding breaks. The manager works the hours needed to meet business needs, which may exceed regularly scheduled hours, and must have full schedule availability. Compensation includes base salary plus commission and bonus potential; the listed $55,000–$65,000 range represents total target compensation, not base salary alone. The role is based in Bala Cynwyd, Pennsylvania, and may require travel of up to 25%.

Requirements

Three years of experience in specialty sales and service management, with proven success leading and developing people.
Bachelor’s degree or equivalent related experience.
Proficiency in Microsoft Office.
Demonstrated results-oriented leadership.
Strong critical-thinking and problem-solving skills.
Self-motivated and process-focused.
Team-member-centric approach.
Outstanding communication skills.
Must be able to work effectively in a fast-paced environment, communicate with others, work well with guests, and accept constructive feedback from direct supervisors.
Must be able to change activities often, cope with interruptions, and move between several tasks happening at the same time.
Must be able to stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.
Full schedule availability is required, including hours needed to meet business needs.

Responsibilities

Lead the center’s sales performance and inspire the team to meet and exceed revenue and operating goals.
Model and coach the sales approach so team members can confidently recommend and sell service packages.
Drive guest retention through effective scheduling and productivity for guests and team members.
Develop, coach, mentor, evaluate, and lead team members’ performance.
Identify, recruit, and develop talent at every level, including partnering with local beauty schools to recruit Wax Specialists.
Communicate clearly, set direction, monitor performance, and provide recognition and feedback.
Ensure the center meets brand standards at all times.
Own center performance across revenue and sales metrics; review results daily, coach relevant behaviors, and plan ahead.
Create action plans with the team to improve daily, weekly, monthly, and annual performance.
Manage guest traffic, conversion, and staffing to deliver strong results.
Lead center operations, including payroll, ordering, and compliance.
Uphold the Artemis Wax Core Values: We are Team Players; We Play to Win; We Bring the Energy; We are Committed.