Guest Experience & Sales Manager

European Wax Center•Manheim Township, PA

13d•$55,000 - $65,000•Onsite

About The Position

The Guest Experience & Sales Manager has full sales and operating responsibility for an Artemis Wax–owned European Wax Center. This sales leadership role focuses on package sales, guest retention, and developing a team of Sales & Guest Experience Associates and licensed Wax Specialists. The manager observes performance, coaches team members, sets clear expectations, and provides consistent follow-up while fostering a positive and supportive work environment. This is a salaried exempt position requiring at least 40 hours worked in the center each week, excluding breaks. The manager works the hours needed to meet business needs, which may exceed regularly scheduled hours, and must have full schedule availability. The compensation package includes base salary, commission, and potential bonuses; the listed range is total target compensation, not base salary alone.

Requirements

Three years of experience in specialty sales and service management, with proven success leading and developing people.
Bachelor’s degree or equivalent related experience.
Proficiency in Microsoft Office.
Demonstrated results-oriented leadership.
Strong critical-thinking and problem-solving skills.
Self-motivated and process-focused.
Team-member-centric approach.
Outstanding communication skills.
Must be able to work effectively in a fast-paced environment, communicate with others, work well with guests, and accept constructive feedback from direct supervisors.
Must be able to change activities often, cope with interruptions, and move between several tasks happening at the same time.
Must be able to stand or sit for up to 8 hours per day and occasionally lift up to 30 pounds.
Full schedule availability is required.

Responsibilities

Lead the center’s sales performance and inspire the team to meet and exceed revenue and operating goals.
Model and coach the sales approach so team members can confidently recommend and sell service packages.
Drive guest retention through effective scheduling and productivity for guests and team members.
Develop, coach, mentor, evaluate, and lead team members’ performance.
Identify, recruit, and develop talent at every level, including partnering with local beauty schools to recruit Wax Specialists.
Communicate clearly, set direction, monitor performance, and provide recognition and feedback.
Ensure the center meets brand standards.
Own the center’s performance across revenue and sales metrics; review results daily, coach appropriate behaviors, and plan ahead.
Create action plans with the team to improve daily, weekly, monthly, and annual performance.
Manage guest traffic, conversion, and staffing.
Lead center operations, including payroll, ordering, and compliance.