Guest Experience Respresentative

GoSaga, Inc. • New York, NY

1d • $15 - $17 • Remote

About The Position

Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!

Requirements

• Experienced in resolving guest issues for high-volume B2C technology businesses.
• Technically proficient, a self-starter, and adaptive to change.
• Obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
• Creative, energetic, and detail-oriented.
• Hospitality orientation, gracious and patient, and warm in nature with strong communication skills.
• Eager to join a guest-first brand dedicated to transforming the massage experience for our guests.
• Passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• Constantly striving to be your best self, and excited to leap into a rewarding adventure with Squeeze.
• A personal computer and reliable high-speed hard-wired internet connection are required for this role.
• 3+ years experience working in customer service at a high-volume B2C technology business.
• Excellent people skills and a strong focus on customer service.
• Strong written and oral communication skills.
• Outstanding problem solving and troubleshooting skills.
• Able self-starter with the ability to multitask in a dynamic startup environment.
• 2+ years experience working with Zendesk.
• Must be able to work at least Saturday or Sunday.
• Must be on Eastern Time, preferred in NY, VA or NH.

Nice To Haves

• Bonus if you have experience with Slack, Zenoti, Klaviyo, GoHighLevel, Asana, Stripe, When I Work.

Responsibilities

• Respond to guest inquiries via email, phone, SMS, and chat.
• Assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more.
• Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, Operations.
• Provide fast, professional, and reliable support to our locations nationwide, including Operating Partners, shop leadership, and shop teams, ensuring timely resolution of questions, concerns, and operational needs.
• Employ a mastery of internal tools from payment portals to appointment scheduling.
• Identify opportunities to improve the guest experience, internal processes and tools.

Benefits

• 100% work from home, preferably in EST time zone
• Competitive pay & flexible schedules
• Full-time status at 32 hours per week
• Health benefits
• 1-week paid vacation for our employees who work just 32 hours or more
• A revolutionary, feel-good culture
• Supportive leadership that provides guidance, resources, and accountability while empowering you to work independently without micromanagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed