Guest Experience Host

The Escape Game • Gilbert, AZ

9d • $15 - $17 • Onsite

About The Position

This is a brand new location in Heritage Marketplace! The store is not currently open and is expected to open in late July 2026. As a Game Guide, you’ll lead guests through our immersive escape rooms, where players work together to complete a mission (and escape a themed room) before time runs out. Game Guides at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Requirements

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to use small tools and strong magnets when resetting our games.
• Ability to quickly reset numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Quick and effective decision-making abilities.
• Creative problem solving skills.
• Basic computer & technology skills.
• Alignment with TEG’s Uniform Standards.

Nice To Haves

• Genuinely love serving guests of all ages and are energized by making someone else’s day better
• Thrive in fast-paced, team-oriented environments
• Humbly receive and apply constructive feedback
• Looking for growth opportunities

Responsibilities

• Ask open-ended questions to encourage fun, friendly conversation among groups of 2-12 guests
• Deliver upbeat, conversational introductions
• Deliver an engaging recap of the experience in the outro
• Resolve service failures immediately and graciously
• Ensure each guest has a five-star experience and leaves happy
• Use Game Guide software to monitor games and assist guests
• Use HMI (Human-Machine Interface) to operate our games
• Ensure game components function properly
• Use setup sheets to accurately reset games
• Clean our games and facility
• Exemplify excellent time management to stay on schedule for the games assigned to you
• Restock inventory
• Complete necessary reports

Benefits

• Some benefits are only available for full time team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed