Guest Experience Host

The Escape GameGilbert, AZ
$15 - $17Onsite

About The Position

This is a brand new location in Heritage Marketplace! The store is not currently open and is expected to open in late July 2026. As a Game Guide, you’ll lead guests through our immersive escape rooms, where players work together to complete a mission (and escape a themed room) before time runs out. Game Guides at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Requirements

  • Flexible availability. This role often works nights, weekends, and/or holidays.
  • Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
  • Ability to use small tools and strong magnets when resetting our games.
  • Ability to quickly reset numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
  • Excellent communication skills when speaking with our guests.
  • Quick and effective decision-making abilities.
  • Creative problem solving skills.
  • Basic computer & technology skills.
  • Alignment with TEG’s Uniform Standards.

Nice To Haves

  • Genuinely love serving guests of all ages and are energized by making someone else’s day better
  • Thrive in fast-paced, team-oriented environments
  • Humbly receive and apply constructive feedback
  • Looking for growth opportunities

Responsibilities

  • Ask open-ended questions to encourage fun, friendly conversation among groups of 2-12 guests
  • Deliver upbeat, conversational introductions
  • Deliver an engaging recap of the experience in the outro
  • Resolve service failures immediately and graciously
  • Ensure each guest has a five-star experience and leaves happy
  • Use Game Guide software to monitor games and assist guests
  • Use HMI (Human-Machine Interface) to operate our games
  • Ensure game components function properly
  • Use setup sheets to accurately reset games
  • Clean our games and facility
  • Exemplify excellent time management to stay on schedule for the games assigned to you
  • Restock inventory
  • Complete necessary reports

Benefits

  • Some benefits are only available for full time team members.
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