Guest Experience Representative - Kingsway Mall

OMERS • Edmonton, AB

3d • Onsite

About The Position

We are currently looking for a highly motivated Part-time Guest Experience Representative to join our team at Kingsway Mall. Committed to providing an exceptional experience, the Guest Experience Representatives must ensure every guest interaction is carried out in a professional, courteous and efficient manner. Availability must be flexible to accommodate daytime, evening, and weekend shifts. Part-time hours are expected to range from approximately 15–20 hours per week and may vary based on business needs.

Requirements

• A minimum of 2 year's of direct experience in customer service or volunteer experience involving interactions with the public.
• A positive and friendly attitude, approachable, proactive and solution focused.
• A strong desire to create exceptional customer experiences.
• The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
• The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
• Strong written and oral communication skills.
• Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
• Point-of-sale (POS) experience; retail experience preferred.
• Adaptable, resourceful, and a strong problem solver; comfortable working independently.

Responsibilities

• Proactively seek opportunities (using good judgment) to create memorable guest interactions and provide exceptional customer service.
• Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
• Responding to online inquiries through digital communication platforms.
• Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
• Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
• Deliver all services offered at the Guest Experience locations – including selling the Oxford Kingsway Mall Gift Cards.
• Other responsibilities may be assigned based on business needs.

Benefits

• accelerate your growth & development
• prioritize wellness
• build connections
• support the communities where we live and work
• inclusive, barrier-free recruitment and selection process
• sense of belonging and connection
• Employee Resource Groups with executive leader sponsorship
• Purpose@Work committee
• employee recognition programs
• inclusion and advocate for I&D across our network of employees, members and partners
• commitment to developing a best in class approach to complete wellness for our employees and members
• invest in our people, providing them with opportunities so they can develop and grow

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed