Guest Experience Pastor

Willow Creek Community Church•South Barrington, IL

9d•Onsite

About The Position

At Willow Creek Community Church, we believe every interaction matters. Every smile, conversation, and act of hospitality can help someone take their next step toward Jesus. We're looking for a Guest Experience Pastor who is passionate about creating environments where people feel known, cared for, and connected from the moment they arrive. This is more than leading a hospitality ministry—it's shaping a culture that reflects the heart of Christ across every Willow campus. You'll equip staff and volunteers, develop systems that remove barriers, and ensure every guest experiences warmth, excellence, and a clear path toward deeper community and spiritual growth.

Requirements

A relational leader with a pastor's heart.
Passionate about hospitality, discipleship, and developing others.
Experienced in leading teams and volunteers, ideally in a multi-site church environment.
Organized, collaborative, and energized by building healthy ministry systems.
Committed to helping every person encounter Jesus through exceptional care and welcome.
Passion for helping people belong before they believe—and ensuring no one slips through the cracks.

Responsibilities

Champion Willow's vision for guest experience across all campuses.
Lead, coach, and shepherd Guest Experience staff and volunteer leaders.
Build healthy systems that help guests connect and take meaningful next steps by running clear ministry plays on a weekly basis.
Partner with ministry leaders to create welcoming, distraction-free weekend experiences.
Develop volunteers who serve with excellence, joy, and Christ-like hospitality.