Rockbridge Alum Springs Admin: Guest Experience & Operations Coordinator

Young Life•Goshen, VA

10d•Onsite

About The Position

This role is responsible for managing the guest experience and operational aspects of the Rockbridge Alum Springs facility. The coordinator will serve as a key point of contact for incoming guest groups, ensuring their needs are met and communicating effectively with various departments. A significant aspect of the role involves understanding and upholding the mission and values of Young Life, a Christian ministry focused on evangelism and discipleship. The position requires strong communication, organizational, and interpersonal skills, with an emphasis on demonstrating Christ-like hospitality and concern for guests and staff.

Requirements

Must be organized, detail-oriented, and customer service oriented.
Must have effective phone skills and be a clear communicator.
Must be familiar with the ministry strategy and mission of Young Life.
Must possess skills and gifts in communication, organization, and administration.
Able to function in a healthy manner where relationships are transient in nature.
Able to communicate a sense of warmth, hospitality, and concern for all staff and users of the property.
Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation.
Able to respond to urgent and unscheduled needs of guest groups.
Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff.
Responding to the unexpected needs of a guest in a prompt and professional manner is important.
All staff members are expected to represent Young Life positively and professionally within the community.
Able to work with and minister to the volunteer high school and college-age young people who attend our camp.
Must profess a belief in Jesus Christ as their personal Savior and Lord.
Must subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith.
Shall refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life.
Shall abide by all policies and practices of Young Life, including those related to religious belief or ministry activities.

Nice To Haves

A four-year college degree preferred.
Training in hospitality preferred.

Responsibilities

Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups, and relaying this information to relevant departments in advance of arrival.
Share host responsibilities with the guest services team.
Develop and maintain all guest services materials used in the communication process with guest groups.
Cultivate and maintain open communication with Young Life field staff and non-Young Life guest groups regarding their use of and feedback on the property.
Understand interdepartmental relations as they pertain to serving guest groups.
Possess familiarity with all aspects of camping operations, including Food Service, Housekeeping, Administration, Maintenance, and Guest Services.
Serve as the liaison between the property and assigned staff who will utilize the facility during the school year.
Research, develop, and implement specific projects as assigned by the guest services coordinator.
Answer phone calls and emails, directing inquiries to the appropriate staff/department.
Give tours of the camp to various types of visitors.
Manage guest experience surveys, including sending, analyzing, and sharing data.
Create and send non-nationally managed guest group contracts.
Partner with Camp Services on campaigns for non-nationally managed camp events.
Create, maintain, and update Group Documents for staff use.
Lead a weekly "Weekend meeting" for staff to share information about upcoming groups.
Serve as a local resource for camp staff training in YLCC.
Host mid-week Young Life Events.
Update local websites and pages with current information.
Work with creative services when necessary.
Create and manage all Trip leader communications for Summer Weeks.
Train Head Leaders on and facilitate Day 1 arrival for each camp week.
Send out TLO email each summer camp week.
Build and maintain monthly FS Reports.
Manage bank runs, deposit drop-offs, and change requests.