Guest Experience/Night Manager
About The Position
Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Guest Experience Manager at the Omaha Marriott Downtown, you will assist hotel staff and operations during the second and/or third shift to ensure a high degree of quality and service for guests with response to all guest issues and concerns, emergency situations to ensure the safety and security of the hotel’s guests and associates. Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown’s commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.
Requirements
- High school diploma required; hospitality degree preferred.
- Minimum 1–2 years of front desk experience; management and cash handling experience preferred.
- Dependable with flexibility to work varied hours, including nights, weekends, and holidays in a 24-hour operation.
- Strong ability to handle guest and employee concerns empathetically and professionally, providing proactive solutions.
- Excellent verbal, written, and listening skills with fluency in English and a pleasant speaking voice.
- Ability to use complex computer systems accurately and maintain proper telephone etiquette.
- Capable of standing, moving, and lifting up to 50 lbs; must be alert to emergency situations.
- Must present a professional, well-groomed image and maintain proper workplace etiquette under pressure.
- Strong multitasking, organizational, and supervisory skills, with the ability to meet deadlines and manage multiple responsibilities.
Nice To Haves
- hospitality degree
- management experience
- cash handling experience
Responsibilities
- Build strong guest relationships through authentic interactions, respond promptly to inquiries, and resolve complaints professionally.
- Act as Manager-on-Duty during second/third shifts, supporting supervisory and line staff while maintaining high service standards.
- Enforce hotel policies, handle difficult situations (e.g., noise complaints, guest relocation), and support fellow managers' decisions.
- Maintain hotel safety through regular inspections, incident reporting, and knowledge of emergency procedures and safety protocols.
- Assist with front desk tasks including guest check-in/out, system operation, phone calls, and supply management.
- Complete and review reports (e.g., MOD reports, shift logs), follow up on issues, and inform leadership of safety concerns.
- Be fully knowledgeable of hotel systems and manuals including fire panels, emergency procedures, and operational standards.
- Uphold grooming and conduct standards, and support team development through effective supervision.
Benefits
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Marriott worldwide properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
- Discounted parking and bus pass program
- "Two for one" movie theatre coupons at Marcus Theatres
- Ability to grow your career, and transfer from one property to another
- Paid time off
- Medical, dental, and vision insurance
- Company-paid life insurance
- Employee assistance program
- 401k with employer match
- Early wage access
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
