Guest Experience Manager
About The Position
Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experience Manager who is dedicated to providing exceptional quality and service to our guests. The Guest Experience Manager creates the guest-centric experience in all areas of the Resort, ensuring execution by all employees. Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons Resort and Residences Jackson Hole is the only AAA Five Diamond, Forbes Five Star Resort in Wyoming. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
Requirements
- Must be fluent in English
- Must possess legal work authorization in the United States.
Nice To Haves
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.
- High attention to detail and customer service skills
- Candidates must have excellent personal presentation and interpersonal skills.
- Successful candidate must possess legal work authorization in the United States
Responsibilities
- Work closely with other Departments to ensure a seamless five-star guest experience
- Curate an unforgettable guest experience through creativity and consistency
- Seek out opportunities for guest-centric experiences in all outlets of the Resort
- Measure results and communicates them weekly to the leadership team
- Coach staff to achieve culture standards
- Lead guest relationships, solving tough challenges that arise
Benefits
- access to a robust benefit plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
