Guest Experience Manager

Andy B s Entertainment•Denton, TX

3d•Onsite

About The Position

The Guest Experience Manager is responsible for all operational activities involved with bowling, gaming, and attraction operations. This position is tasked with training, developing, and coaching team members to ensure a quality entertainment experience, best-in-class guest service, and a top-notch guest experience. This position is also responsible for overseeing specific business functions including, but not limited to, ordering, staffing, inventory, and routine reporting.

Requirements

Must be 18 years of age.
Minimum of one-year cash handling and customer service experience required.
Excellent time management, communication, organization skills.
Ability to motivate and lead a team.
Genuine enthusiasm and competitive nature.
Successful completion of food handling and alcohol certifications required by local and state governments within the first 90 days of employment.

Responsibilities

Oversee day-to-day operations of all entertainment and attractions.
Uphold operational procedures, guest service standards, and safety protocols to ensure guest satisfaction.
Interact with guests to ensure the best guest experience.
Lead, support, and develop the guest services team.
Manage staffing, training, and hiring for respective departments.
Oversee inventory, ordering, and routine reporting.
Delegate tasks and empower team members.
Maximize in-center revenue.
Conduct opening/closing duties, cash handling, and deposits.
Other duties as assigned
Demonstrate and reinforce Andy B’s Core Values: Teamwork, Service, Inspiring Fun, Excellence.