Guest Experience Manager

Impact Kitchen•New York, NY

7d•Onsite

About The Position

As a Guest Experience Manager (GEM) at Impact Kitchen, you will set a high standard for hospitality and be passionate about ensuring guests enjoy their experience. You will be responsible for leading the guest experience (front of house) team to success. Our GEMs lead the guest experience team in creating positive interactions at all moments of the guest's journey. You will create a sense of community while your team takes orders, serves, or sides. You will partner with your Culinary Experience counterparts on the team, ensuring great teamwork. The Guest Experience Team is the first point of contact in our guest's journey and the last point before they leave. The natural progression from this role is to Restaurant General Manager.

Requirements

2 years of restaurant team leadership & management
Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
Ability to execute and thrive in a quick paced hospitality environment
Exceptional time management and organizational skills with the ability to multitask when required
Be able to work in a standing position for extended periods of time
Availability to work days, evenings, and weekends as business requires
Champion for food safety and public health practices
Food Handlers Certification
Barista experience

Responsibilities

Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community.
Drive training and career development of the Guest Experience team through Impact Academy (LMS) while overseeing staff performance, recognition, and growth.
Ensure seamless guest experience (FOH) operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production.
Utilize Impact’s industry-leading tech stack to support management of the fiscal budget, boost sales, and prime cost control tools while contributing to ownership of P&Ls.
Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching.
Support leadership of weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives.
Collaborate and learn from the Restaurant Management and Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives.