Guest Experience Manager - Front Desk

Club Quarters•Boston, MA

4d•Onsite

About The Position

At Club Quarters Hotels, we’re opening doors to opportunity in the world’s most vibrant cities across the U.S. and London. We’re looking for an enthusiastic and energetic Guest Experience Manager to join our team. If you’re passionate about meaningful work, creating genuine connections, and making a lasting impact, we offer a place where you can inspire, grow, and feel at home—while helping our guests feel the same.

Requirements

A positive attitude and a deep passion for creating a welcoming guest experience.
Ability to work independently and as a part of a team in a fast-paced environment.
Flexibility to work varied shifts, including weekends, holidays, and evenings.
Punctuality, reliability, and excellent interpersonal and communication skills.
Proficiency in computer applications.
Ability to handle stressful situations and work effectively under pressure to resolve issues.
Ability to stand for extended periods.
Ability to walk, bend, stoop and reach.
Ability to lift and carry up to
Ability to communicate clearly and effectively.
Visual acuity to operate computers and handle paperwork.

Responsibilities

Greet guests with genuine warmth and enthusiasm, ensuring a smooth, seamless and personalized check-in.
Deliver an exceptional check-out experience that makes a guest feel valued and inspired to return.
Proactively build rapport with guests to anticipate their needs, creating a sense of belonging throughout their journey.
Handle inquiries and resolve guest issues promptly with a calm demeanor and a solutions-based approach.
Uphold and demonstrate high standards to ensure the guest journey is flawless.
Consistently follow and execute all established brand and operational standards to ensure service excellence.
Contribute to a culture of innovation and connection to constantly better the guest and team member experience.
Fulfill additional responsibilities and duties as assigned by the Senior Guest Experience Manager to meet departmental and hotel objectives.
Work alongside all team members to maintain a consistent service delivery across all shifts.
Contribute to and maintain clear, direct internal communication to ensure the team meets its service requirements.