Guest Experience Specialist - Front Desk/Med Spa
About The Position
Be the first voice and the first face of a brand-new VIO Med Spa in Queen Creek's premium Switchyard district. You own the guest experience from the first phone call through checkout, help build the membership base from zero, and back up center leadership as VIO's newest Arizona location gets off the ground. VIO Med Spa is a Nashville-based, nationally recognized franchise, named Entrepreneur Magazine's #1 Med Spa Franchise for three consecutive years. This location is the first of several planned Arizona locations. Located in The Switchyard, Queen Creek's premier walkable dining and retail destination, you'll be part of one of metro Phoenix's fastest-growing communities, with an engaged, on-site ownership team and corporate marketing and patient-acquisition support behind you. As the Guest Experience Specialist, you run the front desk and the front of house: the first impression every guest gets and the person who keeps the schedule, the phones, and the guest journey running smoothly. You'll work closely with the Spa Manager, the Lead NP/PA, and the Esthetician, and you'll help set the guest-experience standard this location runs on from day one.
Requirements
- High school diploma or equivalent.
- Excellent interpersonal and customer service skills.
- Strong organization, multitasking, and time management ability in a fast-paced environment.
- Comfort discussing pricing and membership options.
- 1 to 3+ years of experience in med spa, aesthetics, luxury retail, hospitality, wellness, concierge, or membership sales, experience with scheduling, CRM, or spa management software (Zenoti a plus), experience meeting service or conversion goals, and knowledge of med spa services and wellness offerings are all strong advantages.
Nice To Haves
- Zenoti experience a plus
Responsibilities
- Deliver exceptional service across phone, text, online inquiries, check-in, check-out, and follow-up communication.
- Manage scheduling to support provider productivity and guest satisfaction, including confirmations and waitlist management.
- Ensure intake forms, required documentation, and consents are completed accurately and on time.
- Educate guests on memberships, service offerings, and promotions, and support membership enrollment and rebooking in a consultative, education-first way, never pushy.
- Maintain a clean, organized, welcoming reception and retail area.
- Support the center's opening: help shape front-of-house standards, contribute to local marketing and community outreach, and act as a backup to the Spa Manager as needed.
Benefits
- $18-$20/hr base, depending on experience, plus performance incentives, including a rebooking bonus and a $20 bonus for every membership you help enroll.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
