Guest Experience Liaison - Hotel del Coronado, A Curio Collection by Hilton

Hilton • Coronado, CA

3d • Onsite

About The Position

The iconic Hotel del Coronado is looking for a Guest Experience Liaison to join the team! This role is at one of the last surviving wooden Victorian beach resorts in the world, which has undergone a $400M renovation and expansion. The resort, built in 1888, is located on Coronado Island near Downtown San Diego and features 28 acres, over 750 rooms, cottages, and villas, 65,000 square feet of banquet space, and 10 food and beverage outlets. As a Guest Experience Liaison, you will be ensuring an elevated arrival and departure experience, delivering memorable experiences that make the stay for every guest, and spreading the light and warmth of hospitality.

Requirements

• Must be available to work weekdays, weekends, and holidays.

Responsibilities

• Approach all encounters with guests, employees, and members in a professional and personalized manner.
• Maintain high standards of personal appearance and grooming, outlined by the grooming policy.
• Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas.
• Follow up on all guest challenges to ensure complete guest satisfaction, during and post Stay.
• Coordinate amenity programs: return guest, children and pets.
• Ensure all guest challenges are entered into the guest profiles.
• Set traces for VIP amenities and coordinate distribution with respective departments.
• Walk VIP arrival rooms prior to check in, ensure amenities have been delivered and set up correctly, special requests have been fulfilled.
• Coordinate with Guest Service Manager the arrival, departure, and special needs of VIP guests.
• Prepare VIP arrival folder (keys pre-cut, personalized business cards).
• Meet and greet VIP guest curbside and escort to guestroom.
• Wish farewell to departing VIPs and escort outside the hotel.
• Identify and solicit potential new Del members.
• Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standards.
• Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests.
• Offer to handle special arrangements during guest stay; coordinate future visits.
• Identify Opportunities for upgrades for VIP guests.
• Work directly with Reservations and Front Office staff (Rooms Division) to block upcoming VIP arrivals.
• Cater to VIP guests’ specific needs and attention to detail when planning their special day/event.
• Maintain consistent and effective flow of communication between shifts among management and colleagues.
• Direct the guest flow of foot traffic in lobby and around property.
• Other duties as assigned.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed