Guest Experience Lead

Valley Real Life • Greenacres, WA

2d • Onsite

About The Position

The Guest Experience Lead is responsible for developing leaders, systems, and volunteer teams that shape first impressions, ensuring every person who enters VRL feels welcomed, cared for, and connected, creating a culture of hospitality that reflects Christ’s love. This role oversees the full guest experience from parking lot to departure, ensuring first-time guests are identified, welcomed, and connected to next steps. The Lead will also create and maintain welcoming environments, clear signage, and effective guest-facing processes, while developing systems, processes, and checklists for consistent ministry execution. Coordination and communication with various campus teams are essential, as is anticipating challenges and proactively implementing solutions to ensure ministry areas remain healthy, staffed, and operational.

Requirements

• Experience leading volunteers required.
• HS Diploma plus experience, or education relating to field of expertise.
• Must be able to work a flexible schedule as there are seasons of irregular work hours based on various church activities.
• Attend VRL church services on a regular basis.
• Have attended a DNA class/The Journey and signed a membership agreement.
• Be in full alignment with VRL's mission, vision, beliefs, and culture.
• Be in a Life Group on a regular basis.
• Committed to regular giving of income to God through VRL.
• Abiding in Christ and continuing to grow toward Christlikeness and spiritual maturity.
• Attend monthly All Staff meeting and participate in department meetings or other meetings when requested to do so.
• Work in close association with the entire staff to build and maintain a strong team environment among our staff and complete the work necessary to fully serve and support the ministries and events of Valley Real Life.

Nice To Haves

• 2-4 years’ experience in a similar role preferred.

Responsibilities

• Recruit, develop, and coach volunteers who can effectively lead Guest Experience ministries, multiply leadership, and build healthy volunteer teams.
• Foster a volunteer culture that is engaging, empowering and connected to the ABCD Discipleship Pathway.
• Oversee the full guest experience from parking lot to departure, ensuring first-time guests are identified, welcomed, and connected to next steps.
• Create and maintain welcoming environments, clear signage, and effective guest-facing processes.
• Develop systems, processes, and checklists that ensure consistent ministry execution.
• Coordinate communication and collaboration between Guest Experience, Campus Pastor, Security, Facilities, Café, and ministry teams.
• Anticipate challenges and proactively implement solutions.
• Ensure ministry areas remain healthy, staffed, and operational regardless of volunteer turnover.
• Provide leadership, support, and operational excellence for Greeters, Ushers, Café, Communion, Parking & Signage, Lobby & Guest Environments, and First-Time Guest Experience.

Benefits

• Comprehensive and affordable healthcare plans, including medical, dental, and vision coverage
• Retirement savings with a 403(b)-matching contribution
• Generous paid time off encompassing holidays and vacation days
• Life insurance to offer added security and peace of mind
• Access to an Employee Assistance Program for additional support
• Extra benefits such as dedicated monthly time for spiritual growth and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED