Guest Experience Lead - CocoNene International Market Place (Full-Time)

Current The Art Source • Honolulu, HI

1d • Onsite

About The Position

We are hiring an Experience Lead for our flagship CocoNene location at International Market Place in the heart of Waikīkī — one of the busiest, highest-energy stores in our company. This is not a traditional retail lead role. Experience Leads help set the tone for the entire store through warmth, awareness, strong sales leadership, and calm support during fast-paced moments. This role blends hospitality, leadership, coaching, communication, and guest experience into one highly active floor role. You’ll help guide the flow of the store, support teammates in real time, and create meaningful guest experiences while protecting the energy, standards, and culture that make CocoNene feel special. We’re looking for someone who naturally steps in to help, stays aware of the bigger picture, communicates kindly and clearly, and leads through consistency and presence — not ego or authority. This role is ideal for someone who enjoys connecting with people, mentoring others, and creating positive momentum in a fast-moving environment. Experience Leads help protect the standards, energy, and teamwork that make our flagship location successful. This is a highly interactive leadership role focused on both guest experience and team experience.

Requirements

• Warm, emotionally intelligent, and calm under pressure
• Strong communication skills with the ability to guide others kindly and clearly
• Natural leadership presence without ego or micromanaging
• High awareness and ability to multitask in a fast-paced environment
• Strong guest service and sales abilities
• Someone who takes initiative and naturally steps in to help
• Growth-minded and motivated by goals, improvement, and supporting team success
• Reliable, adaptable, and solution-oriented
• Pride in supporting Hawai‘i-made products, local artists, and local manufacturing
• Ability to work nights, weekends, holidays, and late hours (International Market Place is open 365 days, shifts start as early as 8am and end as late as 10pm)
• Experience Leads are expected to help support the team during major holiday and high-volume business periods, including blackout dates
• High school graduate or equivalent

Nice To Haves

• Leadership, hospitality, or trainer experience
• Retail sales experience in a fast-paced environment
• Experience coaching or mentoring others
• Cash handling or POS experience
• Conversational Japanese (helpful but not required)
• Experience working in tourism, hospitality, or guest-facing environments

Responsibilities

• Lead by example through strong guest connection and sales performance
• Help maintain warm, calm, high-energy store flow during busy moments
• Support teammates through in-the-moment coaching, guidance, and encouragement
• Help direct floor coverage and team focus throughout the day
• Run huddles, communicate priorities, and help keep the team aligned
• Support guest recovery situations with professionalism and care
• Protect store standards, visual presentation, and overall experience
• Help newer team members feel confident and supported
• Model strong awareness, initiative, and teamwork
• Step into guest opportunities quickly and confidently
• Support promotions, wrapping standards, and daily operations
• Communicate patterns, concerns, and opportunities to leadership
• Help protect the positive, collaborative, fun culture of the store

Benefits

• Medical
• 401k
• PTO
• employee discount across all sister brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED