Intern, Guest Experience - Fall Semester 2026

BANNER SEVENTEEN•Boston, MA

just now•$0 - $15•Onsite

About The Position

The mission of the Boston Celtics internship program is to educate its participants in all aspects of operating a professional sports organization. Through observation and practical experience, interns learn how to function in a professional environment that requires a high energy level, the ability to perform under pressure and the utilization of essential time management skills. Through these developments, the Boston Celtics strive to successfully prepare their interns to compete for positions in the professional sports industry.

Requirements

Prior experience in customer service
Excellent verbal and written communications skills
Strong social skills with the ability to build and maintain favorable relationships
Ability to apply active listening and conflict management skills
Ability to be compatible with other departments under many circumstances
Ability to multi-task and adjust to rapidly changing business conditions
Must be a junior or senior undergraduate student or graduate student
Academic Credit
Candidate must provide a demo reel (YouTube/Vimeo links)
Ability to work scheduled home games and events

Nice To Haves

Previous similar experience in entertainment/sports/events is preferred

Responsibilities

Manage fan facing portals including the Celtics Contact Us page and Customer Service inbox
Identify areas of improvement through analyzing postgame survey data
Review and escalate incident reports as necessary
Execute and organize tasks through multiple platforms, including Archtics & Microsoft Dynamics (CRM)
Provide ticket support with fan ingress on Celtics home game nights
Facilitate low-level service recoveries while escalating moderate to high level service recoveries
Coordinate with other departments to communicate guest experience policies and procedures
Collaborate with TD Garden Guest Experience department for guest inquiries
Other projects as assigned