Fall 2026 Guest Experience (Paid) Intern
About The Position
The Country Music Hall of Fame® and Museum offers paid internships to full-time college students (undergraduate and graduate) that advance the educational goals of the intern and help to promote the Museum’s mission. The Museum’s internship program offers work-based learning opportunities that introduce college students to museum-related careers and other professions found in large cultural organizations. Internships are designed for a maximum commitment of 25 hours per week for 12 weeks with consideration given to individual university requirements. Additional adjustments to the 12-week, 25-hour schedule will be at the discretion of the internship supervisor. Educational programs which operate on a quarterly basis may be accommodated. Motivated students who are seeking hands-on experiences in a team-oriented environment will find excellent opportunities at the Museum. The Guest Experience Department is responsible for box office sales for the Museum, Hatch Show Print Tours, Historic RCA Studio B Tours, and other publicly ticketed events and programs. The Department manages staff that impacts the guest experience, such as but not limited to Box Office Sales, Information Desk, Membership Desk, greeters, tour guides, and ushers all while providing excellent customer service and hitting revenue goals. The Guest Experience intern will consistently provide strong customer service and be able to make decisions and work well in a fast-paced environment. Candidates should have strong verbal/written communication and organizational skills. An open, friendly attitude and pro-active work ethic are essential. The intern will assist Guest Experience management in functions relating to the daily operations of front-line staff.
Requirements
- Currently enrolled, credit-seeking, and/or degree-seeking undergraduate or graduate student
- PC proficient
- Knowledge of Word and Excel
Nice To Haves
- Educational focus in the tourism/hospitality industry or organizational management programs
- Strong interpersonal and communication skills
- Comfort with public speaking and proactively engaging with guests in diverse social settings
- Knowledge of the Nashville area and its music history
Responsibilities
- Work front line positions as needed: Front Greet, Box Office, Elevators, etc.
- Work in Box Offices selling tickets, packages, and memberships
- Work the Information Desk and help with group check-in, tickets, vouchers, etc.
- Attend and observe master schedule meetings and other departmental meetings
- Assist with special events and programs such as the Hall of Fame Induction Ceremony, Songwriter Sessions, Musician Spotlights, autograph signings, and other events in the Ford Theater
- Assist with CMA Theater events including help with logistics, crowd management, and concert ticketing
- Work with daily, monthly, and event scheduling
- Assist with schedules for public and group tours of RCA Studio B and Hatch Show Print
- Shadow the Guest Experience Management team during the hiring process
- Work with keeping staff documents updated
- Become familiar with reports, scanners, and turbo
- Shadow the Reservations Department
- Perform various organizational tasks and projects
- Train for and perform a Guided Museum Tour
Benefits
- Hourly rate of $15/hr. for students pursuing a bachelor's degree; $18/hr. for students pursuing a master's degree or higher
- Free 24/7 downtown parking or WeGo bus pass
- Complimentary admission to the Museum for yourself
- Two complimentary Museum admission passes for friends and family use
- Free guided tour of Hatch Show Print, Historic RCA Studio B, and the Museum’s galleries
- Discounts at Museum stores and restaurants
- Free or discounted entry to local venues including: National Museum of African American Music, the Opry, Ryman Auditorium, and more!
- Fun, friendly, and supportive learning environment
- Field Forward Stipend: Field Forward is a living and relocation stipend, offered to select candidates in addition to the paid internship, that supports students who identify as traditionally underrepresented in cultural arts careers and students with demonstrated financial need.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
