Guest Experience Host - Outdoorsy Hill Country
About The Position
The Guest Experience Host is a key ambassador of Outdoorsy Hill Country, ensuring that every guest’s experience from check-in to check-out is welcoming, seamless, and memorable. This person will be the first friendly face guests see and interact with on the property, setting the tone for their entire stay. With a love for people and the outdoors, the Guest Experience Host is energized by providing exceptional customer service and personalized support. The ideal candidate is upbeat, empathetic, detail-oriented, and thrives in a fast-paced environment. This is a full-time role reporting directly to the General Manager.
Requirements
- Proficiency with computer systems, POS software, and basic online communication tools.
- Professional and courteous communication across all channels, including phone, email, video, and text.
- Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment.
- Highly responsive, dependable, and committed to delivering a superior guest experience.
- Strong experience in customer service with the ability to empower, empathise, and engage with guests.
- Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift.
- Maintain a high standard of conduct and adhere to all company policies and procedures.
Nice To Haves
- Familiarity with the unique demands and opportunities of opening a new property.
- A genuine love for outdoor activities and sharing that passion with guests.
- Current certifications for alcohol and food handling compliance.
Responsibilities
- Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment.
- Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions.
- Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival.
- Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest.
- Conduct thorough room checks following guest departures to maintain quality and cleanliness.
- Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records.
- Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere.
- Ability to work weekends and holidays as needed, including occasional night shifts based on business demand.
- A “can-do,” team-oriented attitude with a willingness to jump in where needed.
- Proficiency with computer systems, POS software, and basic online communication tools.
- Professional and courteous communication across all channels, including phone, email, video, and text.
- Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment.
- Highly responsive, dependable, and committed to delivering a superior guest experience.
- Strong experience in customer service with the ability to empower, empathise, and engage with guests.
- Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift.
- Maintain a high standard of conduct and adhere to all company policies and procedures.
Benefits
- Full health and welfare benefits package
- 401(k) match
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
