Outdoorsy Hill Country - Guest Experience Host (Part-time)

The Ride Platform•Stonewall, TX

32d•Onsite

About The Position

Outdoorsy Hill Country is a premier luxury glamping retreat located on 34 acres in Stonewall, Texas, offering guests a unique, high-end hospitality experience centered on nature. As a key ambassador, the Guest Experience Host ensures every guest's experience from check-in to check-out is welcoming, seamless, and memorable. This role involves being the first friendly face guests see, setting the tone for their stay. The ideal candidate has a love for people and the outdoors, is energized by providing exceptional customer service and personalized support, and is upbeat, empathetic, detail-oriented, and thrives in a fast-paced environment. This is a part-time role reporting directly to the General Manager.

Requirements

Ability to work weekends and holidays as needed, including occasional night shifts based on business demand.
A “can-do,” team-oriented attitude with a willingness to jump in where needed.
Proficiency with computer systems, POS software, and basic online communication tools.
Professional and courteous communication across all channels, including phone, email, video, and text.
Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment.
Highly responsive, dependable, and committed to delivering a superior guest experience.
Strong experience in customer service with the ability to empower, empathise, and engage with guests.
Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift.
Maintain a high standard of conduct and adhere to all company policies and procedures.

Nice To Haves

Familiarity with the unique demands and opportunities of opening a new property.
A genuine love for outdoor activities and sharing that passion with guests.
Current certifications for alcohol and food handling compliance.

Responsibilities

Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment.
Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions.
Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival.
Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest.
Conduct thorough room checks following guest departures to maintain quality and cleanliness.
Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records.
Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere.