Guest Experience Host- (END DATE JANUARY 9, 2027)

Madame Tussauds • New York, NY

46d • $18 • Onsite

About The Position

Ready for your moment in the spotlight? At Madame Tussauds New York, every shift feels like walking the red carpet! From welcoming guests and creating unforgettable experiences to serving snacks and keeping the excitement flowing, you'll be part of the team that brings the magic to life every day. We're looking for energetic, friendly, and enthusiastic team players who love engaging with people and creating memorable moments. If you're outgoing, reliable, and ready to have fun while you work, we want to meet you!

Requirements

• Must be 18 years of age or older for the role
• Friendly, positive, and outgoing
• Passionate about creating amazing guest experiences
• Comfortable working in a fast-paced environment
• A team player who enjoys meeting new people
• Flexible and excited to learn multiple areas of the business
• Available to work weekends, holidays, and peak attraction periods
• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Super flexible—able to work days, nights, weekends, holidays, and special events!

Nice To Haves

• Holiday availability is a BIG plus!

Responsibilities

• Welcome guests with a smile and help kick off an amazing experience from the moment they arrive.
• Assist with ticket scanning, admissions, and guest questions while keeping lines moving smoothly.
• Provide food and beverage service with speed, accuracy, and exceptional guest service.
• Help guests discover souvenirs, snacks, upgrades, and experiences that make their visit even more unforgettable.
• Support crowd management, guest engagement, and operational needs throughout the attraction.
• Help maintain clean, organized, and welcoming spaces that are always guest ready.
• Work across multiple departments and support fellow team members to ensure an outstanding guest experience throughout the attraction.
• Follow all health, safety, sanitation, and food handling procedures to help create a safe and enjoyable experience for everyone.

Benefits

• Comprehensive medical, dental, and vision benefits
• Generous Paid Time Off
• Merlin Magic Pass: Free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards programs
• 401(k) Savings Plan with company match
• Tuition Assistance and reimbursement programs
• Growth and Development opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed