Guest Experience Host

CAMP•Edina, MN

40d•Onsite

About The Position

CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team as a Guest Experience Host. This role serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store. The ideal candidate is a natural entertainer who loves engaging with kids and families.

Requirements

Must be 18 years of age or older.
Must be local to the area.
Must be authorized to work in the United States.
Energy, enthusiasm, and a guest-first mindset.
Passion for selling and working with people.
Prior experience in retail, child-care, child development/education, or performing arts.
Patience, warmth, joy, and humor.
Ability to be on your feet for up to 8 hours, continuously moving around the store.
Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).

Nice To Haves

Performers, camp counselors, educators, early childhood pros, theatre enthusiasts, kid-at-heart personalities, and natural entertainers who love engaging with kids and families.

Responsibilities

Deliver scripted dialogue and improvised material within the immersive experience space.
Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime.
Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets.
Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.
Achieve sales targets and KPIs by providing best-in-class selling experiences.
Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.
Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.
Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs.
Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.
Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.
Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.
Assist with Back of House and stock room tasks to ensure organized and efficient store operations.
Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.
Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.