Guest Experience Host- Commerical (END DATE JANUARY 9TH 2027)

Madame Tussauds • New York, NY

46d • $18 • Onsite

About The Position

Madame Tussauds New York is seeking energetic, friendly, and commercially minded team members to join their team as Commercial Guest Experience Hosts. In this role, you will do more than just process transactions; you will help create memorable moments for guests, deliver exceptional service, and assist them in finding the perfect souvenirs. Your responsibilities will include engaging with guests, recommending products and experiences, driving sales, and maintaining an attractive retail environment. This position offers the opportunity to cross-train in other areas of the attraction, such as Admissions, Food & Beverage, and Guest Operations, based on business needs.

Requirements

• Must be 18 years of age or older.
• Previous retail, sales, or commercial experience is preferred.
• Holiday availability is a big plus.
• Ready to learn and grow.
• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus!
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Super flexible—able to work days, nights, weekends, holidays, and special events!

Nice To Haves

• Previous retail, sales, or commercial experience is preferred.
• Holiday availability is a big plus!
• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus!

Responsibilities

• Deliver an Outstanding Retail Experience: Provide exceptional guest service and create memorable interactions with every visitor.
• Engage & Recommend: Start conversations with guests, understand their interests, and recommend products, experiences, and upgrades that enhance their visit.
• Drive Sales & Commercial Success: Confidently promote retail merchandise, special offers, and add-on experiences while helping the team achieve sales goals.
• Create Memorable Moments: Help guests find the perfect souvenir, gift, or keepsake to remember their experience.
• Keep the Store Looking Amazing: Maintain attractive product displays, replenish stock, and ensure the retail space is clean, organized, and guest-ready.
• Support the Attraction: Work collaboratively with team members across the attraction to ensure a seamless and enjoyable guest experience.
• Cross-Train & Support: Be flexible and willing to support other operational areas as needed, helping wherever the excitement is happening most.
• Safety First: Follow all operational, health, safety, and cash handling procedures.

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed