Guest Experience Guide

Pursuit Collection•Chicago, IL

33d•$18

About The Position

As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. You will have engaging interactions with our guests by bringing your best and anticipating guests' needs while following Flyover standards and operating procedures. The Guest Experience Guides should always strive to maintain a positive attitude and a safe environment for all guests and team members.

Requirements

Ability to have fun in a creative and exciting environment
Excellent communication skills
Flexibility to complete various tasks in different roles
Ability to problem solve
High attention to detail
Outstanding guest service skills
Independently motivated with a consistent high level of energy
Availability to work a variety of shifts including days, evenings, weekends, and Holidays
Comfortable working on your feet for extended periods of time
Ability to lift loads of up to 30 pounds as necessary
Solid knowledge base about Chicago and local area

Nice To Haves

Experience in the tourism/hospitality industry an asset
Public speaking experience is an asset
Fluency in a language in addition to English is an asset

Responsibilities

Greeting guests and answering questions in a welcoming and positive manner.
Ensuring accurate information is provided to guests in terms of experience, price, restrictions, and content.
Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information.
Directing guests around the different areas of the attraction and assisting them onto the iride seats.
Ensuring all ride and facility safety precautions are met and informing the Operator and Supervisors of any concerns.
Lead by example to ensure Flyover operating procedures, safety of guests and team members, and service standards are consistently maintained by all team members.
Communicate efficiently using proper radio protocol.
Assist with evacuation and shelter-in-place procedures in the event of an emergency.
Share knowledge with guests about Navy Pier, Chicago, and other tourist attractions around the venue.