Guest Experience Ambassador 2 - Guest Experience - PRN

Stormont-Vail HealthCare•Topeka, KS

12d•Onsite

About The Position

The position will provide a safe and friendly atmosphere by watching and ensuring all safety and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include: greeter, patient escort, lobby information/guest assistance.

Requirements

Must be 18 years old at time of hire.
Required Experience in a customer service-related job.
Required Experience in a patient care.
Drivers License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review.

Nice To Haves

Experience driving vehicles with both manual and automatic transmission.

Responsibilities

Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center
Welcome everyone at the designated entrance.
Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
Use scripting as outlined in training to convey a consistent message.
Collect and accurately label keys belonging to guests to ensure their proper return.
Handle Valet operations as needed including Operate vehicles safely and responsibility.
Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss.
Organize and file paperwork regarding guests’ vehicles
Explain COVID-19 and other Stormont Vail policies to guest as necessary.
Take temperature of everyone entering.
Take temperature of everyone entering.
Train new volunteers.
Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management
Assist in offering and helping to carry guests belongings.
Maintain a well-kept lobby
Provide routine sanitation of wheelchairs and other high touch surfaces
Contact Security Department if a guest becomes injured
Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage
Screen each person entering for COVID-19 by asking questions related to symptoms, travel and exposure.
Screen each employee, allied health and provider for COVID-19 by asking questions related to symptoms, travel and exposure and/or ensuring employees have used badge attestation.
Communicate any concerns to Supervisor.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned