Guest Experience Guide

AMB Group, LLC • Clarksville, TN

4d

About The Position

Join us leading fun activities on a Montana ranch for a summer of adventure! The ideal candidate for the West Creek Ranch’s Guest Experience Guide will live our core values of: Putting people first, by advocating beside our team of associates and catering to our guests. Leading by example as an expression of the quality services we promote. Including everyone in day-to-day activities and tasks. Innovating continually by sharing new ideas and implementing them when it benefits the team and our guests. Listening and responding to everyone to the best of their ability. Giving back to others by incorporating all other values daily and connecting with the community. The Guest Experience Guide reports to the Operations Manager and will be responsible for leading guest activities: specifically hiking, challenge course, introductory fly fishing, recreational archery, and any other activities scheduled. The Guest Experience Guide also works with fellow team members who lead guest activities to ensure they understand the purpose of daily intentions and are skilled at leading guest reflection opportunities. The Guest Experience Guide will be a rare combination of technical experience and skill who can uphold safety requirements of activities on the Ranch, while also embodying the social-emotional awareness and interpersonal skills required to effectively lead groups through challenging personal growth experiences. As a core member of the Ranch, the Guest Experience Guide will also respond to the needs of hospitality team and work where needed. This will include shifts in housekeeping, dining, dishwashing, transportation, and other duties. This position is seasonal and will work from late April through the end of October.

Requirements

• Demonstrated competency in group facilitation and team building
• Demonstrated ability to teach or train processes to colleagues
• Demonstrated competency in outdoor experiences and activity logistics (Hiking, Ropes courses, Fly-Fishing, Archery… or willing to learn)
• Demonstrated ability to assess the abilities of a group and use that information to mitigate risks and ensure positive experiences for the group
• Strong interpersonal skills and ability to work with groups across all ages, backgrounds and abilities
• Personal initiative and resourcefulness, adaptable and positive even in challenging situations with strong ability to problem solve
• Ability to multitask in a fast-paced environment
• Strong social perceptiveness and active listening and learning skills, ability to hear what others are saying and to take the time to understand what isn’t being said
• Ability to navigate new terrain with unmarked trails to guide guests on hikes.
• Ability to be flexible and work a variety of jobs.
• Desire to bring forward their genuine self to build a culture of inclusivity and achievement in the workplace daily.
• Current certification in CPR and First Aid (or ability to acquire before start of employment)
• Current ServeSafe Alcohol certification, TIPS training, or similar (we can provide training for those that are not current)
• Ability to follow a checklist to accomplish all tasks during a shift, and give feedback on such checklists as needed to improve efficiency.
• Able to meet physical requirements of the job which include repetitive motions, standing, sitting, kneeling, bending, twisting, walking, and lifting up to 50 pounds.
• Ability to work in inclement weather to complete tasks.

Nice To Haves

• Wilderness First Responder certification, or more
• Knowledge of Microsoft office
• Previous experience working for Outward Bound, NOLS, or another Experiential Educator.

Responsibilities

• Lead guest experiences and activities including hiking, challenge course, fly fishing, archery, and any other activities scheduled, modeling the daily intention and reflection process for peers
• Train fellow associates on facilitation so that they are skilled in the reflection process and comfortable working with groups on their intentions
• Commitment to actively building a community where all guests and fellow team members feel a sense of belonging and safety
• Assist in identifying, assessing and managing environmental, physical, social and emotional risk during course activities
• Adhere to operating procedures, safety policies and emergency procedures as outlined by the Ranch
• Housekeeping: Clean guest areas, including rooms, common areas, and restrooms, per checklists. Replenish supplies, such as linens and bathroom items. Wash, fold, and store linens and towels per laundry instructions. Perform miscellaneous daily and weekly cleaning tasks as needed or specified on lists. Keep storage areas and carts well-stocked, clean, and tidy. Perform other job duties as assigned.
• Dining: Prepare guest and staff dining areas for meals, including setting up items such as tables, buffets, linens, silverware, glassware, chafers, condiments, etc. Serve/refill food and beverages for guests and staff. Check with guests to ensure that they are enjoying their meals and take action to correct any problems. Remove dishes and glasses from tables and take them to kitchen for cleaning. After guests and staff have finished dining: clean tables, floors, and other areas as needed. Perform other job duties as assigned.
• Dishwashing: Wash dishes, glassware, flatware, and cookware using dishwasher or by hand. Place clean items in correct storage areas in organized manner. Maintain cleanliness of dishwashing station. Perform other job duties as assigned.
• Transportation: Must be 21 years of age and a clean driving record. (For our insurance) Transport guests to and from the airport or activities. Label and load guests’ luggage at the airport. Transport guests’ luggage to and from cabins. Perform other job duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees