Guest Experience Expert (Front of House)- Town East

Wingstop•Mesquite, TX

1d•Onsite

About The Position

The Guest Experience Expert is central to the Wingstop atmosphere, focusing on creating memorable and exciting moments for every Guest. This role goes beyond taking orders, aiming to be a host, guide, and flavor ambassador who brings energy, confidence, and exceptional hospitality from start to finish. The mission is to implement the HYPE Playbook by greeting Guests with energy, guiding their flavor choices, enhancing service, and concluding interactions on a positive note, ultimately creating legendary experiences.

Requirements

A true hospitality-first mindset — making people feel valued is second nature.
Confidence and energy that set the tone for the Guest experience.
Strong communication and interpersonal skills.
Ability to multitask and thrive in a fast-paced, high-energy environment.
Dependable, organized, and a supportive team player.
Must be 18 years or older.
Reliable attendance.

Nice To Haves

High school diploma
Previous hospitality, cashiering, or food service experience

Responsibilities

Welcome every Guest within 3–5 seconds with confident energy, eye contact, and a genuine smile.
Make interactions personal by using Guests' names, complimenting choices, or noting details.
Act as the Guest’s flavor expert, asking engaging questions, recommending sauces and sides, and sharing favorites to guide Guests through their flavor journey.
Anticipate Guest needs proactively, providing napkins, refills, and extras.
Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
Thank every Guest sincerely, highlight their order, and invite them back, ensuring every farewell feels memorable and authentic.
Operate the POS system quickly and accurately while staying engaged with the Guest.
Process cash, credit, and digital transactions in line with Wingstop’s policies.
Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Partner with kitchen teammates to ensure food accuracy and speed of service.
Follow all food safety, sanitation, and cleanliness standards.
Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
Communicate proactively with managers about Guest feedback and operational issues.