Guest Experience Expert (Front of House)-Thornton

Wingstop•Dallas, TX

9h•Onsite

About The Position

The Guest Experience Expert is the heartbeat of the Wingstop vibe, creating hype-worthy moments for every Guest. This role is about being a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish. The mission is to bring the HYPE Playbook to life by greeting with energy, guiding flavor choices, plusing up the service, and ending on a high note, thereby creating legendary experiences. At Wingstop, this role sets the energy Guests feel, guides them through unforgettable flavor journeys, and creates hype-worthy experiences that keep them coming back. It offers the chance to be the vibe, bring the flavor, and own the experience by anticipating needs, delivering with care, and sending Guests off on a high note, ultimately showing the world how Wingstop Serves the World Flavor.

Requirements

A true hospitality-first mindset — making people feel valued is second nature.
Confidence and energy that set the tone for the Guest experience.
Strong communication and interpersonal skills.
Ability to multitask and thrive in a fast-paced, high-energy environment.
Dependable, organized, and a supportive team player.
Must be 18 years or older with reliable attendance.

Nice To Haves

High school diploma preferred.
Previous hospitality, cashiering, or food service experience is a plus.

Responsibilities

Welcome every Guest within 3–5 seconds with confident energy, eye contact, and a genuine smile. Make it personal by using their name, complimenting their choice, or calling out details that make them feel special.
Act as the Guest’s flavor expert. Ask engaging questions, recommend sauces and sides, and confidently share your favorites to guide Guests through their flavor journey.
Anticipate needs before Guests ask. Provide napkins, refills, and extras proactively. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
Thank every Guest sincerely, highlight their order, and invite them back. Every farewell should feel memorable and authentic.
Operate the POS system quickly and accurately while staying engaged with the Guest.
Process cash, credit, and digital transactions in line with Wingstop’s policies.
Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Partner with kitchen teammates to ensure food accuracy and speed of service.
Follow all food safety, sanitation, and cleanliness standards.
Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
Communicate proactively with managers about Guest feedback and operational issues.