Guest Experience Expert - Brandon Blvd

Wingstop • Brandon, FL

9d • Onsite

About The Position

The Guest Experience Expert is the heartbeat of the Wingstop vibe. This role is about creating hype-worthy moments for every Guest, acting as a host, guide, and flavor ambassador who delivers energy, confidence, and unforgettable hospitality. The mission is to bring the HYPE Playbook to life by greeting with energy, guiding flavor choices, upselling service, and ending on a high note. This position is not just about serving food, but about creating legendary experiences that make Guests feel understood and valued.

Requirements

• High school diploma preferred.
• Previous hospitality, cashiering, or food service experience is a plus.
• Must be 18 years or older with reliable attendance.
• A true hospitality-first mindset — making people feel valued is second nature.
• Confidence and energy that set the tone for the Guest experience.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, high-energy environment.
• Dependable, organized, and a supportive team player.

Responsibilities

• Welcome every Guest with confident energy, eye contact, and a genuine smile within 3-5 seconds, using their name or complimenting their choice to make them feel special.
• Act as the Guest's flavor expert by asking engaging questions, recommending sauces and sides, and confidently sharing personal favorites to guide their flavor journey.
• Anticipate Guest needs proactively, providing napkins, refills, and extras.
• Double-check every order for accuracy and confirm it with confidence.
• Hand off food with genuine care.
• Thank every Guest sincerely, highlight their order, and invite them back with a memorable and authentic farewell.
• Operate the POS system quickly and accurately while staying engaged with the Guest.
• Process cash, credit, and digital transactions in line with Wingstop’s policies.
• Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
• Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
• Refill drinks and clear tables to maintain a comfortable and cared-for environment.
• Support teammates by running food, handling Guest requests, and assisting in other areas as needed.
• Partner with kitchen teammates to ensure food accuracy and speed of service.
• Follow all food safety, sanitation, and cleanliness standards.
• Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
• Communicate proactively with managers about Guest feedback and operational issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED