Guest Experience Expert - Brandon

Wingstop•United States,

6h•Onsite

About The Position

The Guest Experience Expert is the heartbeat of the Wingstop vibe. This role is about creating hype-worthy moments for every Guest, acting as a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality. The mission is to bring the HYPE Playbook to life by greeting with energy, guiding flavor choices, upselling the service, and ending on a high note, creating legendary experiences that make Guests feel understood.

Requirements

A true hospitality-first mindset — making people feel valued is second nature.
Confidence and energy that set the tone for the Guest experience.
Strong communication and interpersonal skills.
Ability to multitask and thrive in a fast-paced, high-energy environment.
Dependable, organized, and a supportive team player.
Must be 18 years or older with reliable attendance.

Nice To Haves

High school diploma preferred.
Previous hospitality, cashiering, or food service experience is a plus.

Responsibilities

Greet every Guest within 3–5 seconds with confident energy, eye contact, and a genuine smile, making it personal by using their name, complimenting their choice, or calling out details that make them feel special.
Act as the Guest’s flavor expert by asking engaging questions, recommending sauces and sides, and confidently sharing personal favorites to guide Guests through their flavor journey.
Anticipate needs before Guests ask, proactively providing napkins, refills, and extras. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
Thank every Guest sincerely, highlight their order, and invite them back, ensuring every farewell feels memorable and authentic.
Operate the POS system quickly and accurately while staying engaged with the Guest.
Process cash, credit, and digital transactions in line with Wingstop’s policies.
Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Partner with kitchen teammates to ensure food accuracy and speed of service.
Follow all food safety, sanitation, and cleanliness standards.
Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
Communicate proactively with managers about Guest feedback and operational issues.