Guest Experience Expert
About The Position
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None
Nice To Haves
- Original, innovative, and always looking towards the future of what’s possible.
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay.
- Process operational needs.
- Address guest requests.
- Complete reports.
- Share the highlights of the local area.
- Create a safe work place.
- Follow company policies and procedures.
- Maintain confidentiality.
- Protect company assets.
- Uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Stand, sit, or walk for an extended time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Medical coverage
- Dental coverage
- Vision coverage
- Health care flexible spending account
- Dependent care flexible spending account
- Life insurance
- Disability insurance
- Accident insurance
- Adoption expense reimbursements
- Paid parental leave
- Educational assistance
- Paid sick leave
- 0.04359 PTO balance for every hour worked
- Eligibility to receive a minimum of 7 holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
