Guest Experience Expert

Marriott • Orlando, FL

2d

About The Position

Guest Experience Experts deliver a memorable and distinctive guest experience throughout the entire stay. They take initiative, move throughout their work area, and handle a broad range of services, including operational needs, guest requests, reports, and sharing information about local highlights. They help make transactions feel like part of the overall guest experience.

The role also involves creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, appearance, and communication. Employees perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and deliver a memorable guest experience.
• Process operational needs and address guest requests.
• Complete reports.
• Share information about highlights of the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Help create a safe workplace and perform other reasonable duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED