Guest Experience Event Day Associate - Express Entry

AMB Group, LLC•Atlanta, GA

3d•Onsite

About The Position

Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta. It hosts the NFL’s Atlanta Falcons and MLS’s Atlanta United, and has hosted major events like Super Bowl LIII and the College Football Playoff National Championship. The stadium is recognized for its innovation, being the first professional sports stadium in North America to achieve LEED Platinum certification and the first globally to achieve TRUE Platinum certification for zero waste. The Guest Experience Associates are crucial to delivering a welcoming and energetic environment for fans. The ideal candidate for this role genuinely enjoys helping others, maintains a positive outlook in fast-paced environments, finds solutions to challenges, stays aware and engaged with their surroundings, works collaboratively as part of a team, and takes pride in representing the brand professionally. The Guest Experience Team serves as the frontline, embodying the stadium's "Welcome Home" philosophy by being welcoming faces, problem solvers, and energy setters. The Guest Experience Event Day Associate – Express Entry specifically focuses on creating a fast, welcoming, and seamless arrival experience by supporting the stadium’s Delta Fly-Through Lanes. This involves greeting guests, assisting with enrollment, answering questions, and ensuring fans move quickly and confidently into the stadium. This role is suited for individuals who enjoy interacting with people, using technology, staying energized in busy environments, and helping guests start their event experience positively. Consistency, reliability, and comfort working outdoors are essential. This is an active role requiring standing or walking for extended periods, with allotted breaks.

Requirements

Must be at least 18 years of age
Must be able and willing to work in indoor and outdoor environments
Ability to stand, walk or walk up and down stairs for extended periods of time during an event.
Availability to work nights, weekends, and major stadium events
Must be available to work a 75% minimum of all major events consistently throughout the year held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc.
Must enjoy helping others and working within a team environment.
Proactive in seeking out positive interactions with both guests and coworkers and interested in maintaining those positive relationships.
Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.
Must be available to attend all necessary in-person and virtual training as a prerequisite for employment and/or working events.

Nice To Haves

Displays strong communication, listening, and thoughtfulness.
Provide excellent customer service.
Ability to quickly learn and adapt to new settings and situations.
Comfortable assisting guests with smartphone technology
Possesses strong time management and team collaboration skills.

Responsibilities

Welcome guests arriving at Express Entry locations throughout the stadium
Assist guests utilizing Delta Fly-Through Lanes for stadium entry
Help guide guests through the enrollment process when needed
Answer questions related to Express Entry and stadium access
Assist guests outside on a regular basis, at the gates, in all types of weather conditions
Assist guests with enrollment through QR code registration
Help troubleshoot common entry or enrollment questions on an iPad or phone
Maintain working knowledge of Express Entry technology and procedures
Provide directions and support for guests entering the stadium
Maintain a welcoming and approachable presence during high-traffic arrival periods
Assist guests with general questions related to the stadium experience
Work in outdoor entry environments during events
Maintain awareness of guest flow and entry operations
Support other Guest Experience initiatives and responsibilities as assigned