HOTEL BEAUX ARTS GUEST EXPERIENCE CURATOR

MDM Group Marriotts•Miami, FL

1d•$0 - $20•Onsite

About The Position

This role is responsible for managing guest experiences at the Hotel Beaux Art Autograph Collection. Key duties include processing guest check-ins, handling payments, assigning rooms, and issuing keys. The position also involves selling accommodations to walk-in guests, ensuring rate accuracy, and processing charges from various hotel outlets to guest rooms. Additionally, the Guest Experience Curator assists management with training and coaching employees, acts as a role model, and upholds the company's open-door policy. This role requires adherence to safety procedures, company policies, and maintaining a professional appearance and demeanor. The job involves anticipating and addressing guest needs, communicating effectively both verbally and in writing, and fostering positive working relationships. The role requires standing, sitting, or walking for extended periods and the ability to lift objects up to 10 pounds.

Requirements

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting forms of payment, assigning rooms, and activating and issuing room keys or mobile keys.
Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented.
Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room.
Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating keys.
Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and any exceptions are documented.
Ensure checks from outlets are scanned and charged to the room.
Assist management in training, motivating, and coaching new and existing employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Ensure uniform and personal appearance is clean and professional.
Maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.